The Cancellation Request form is to cancel the ENTIRE online giving platform service. If you only wish to cancel service for certain features like text giving, kiosk or MinistryOne, please submit a case from the HELP DESK>Support tab on your admin portal.
Cancellation is a process that involves more than just one service and could involve a third-party vendor. Please be aware that it can take up to 7 business days from the last donation to completely close your account. The PRIMARY ADMIN should be the one to request closing an account. If he or she is no longer with the church/organization, please click on this link to set up a call with an adviser to handle your request: Contact an Adviser
Here are some helpful tips that will assist in a smoother cancellation:
- Advise your givers who have set up Auto Donations that their scheduled payments will stop when the account is closed.
- You will want to pull any REPORTS you will need for accounting and End of the Year reporting BEFORE you complete the cancellation request. Once the account is closed, that information will no longer be accessible.
- Auto Reports will also stop after the account is closed.
- Advise your media/webmaster to take the link off of your website.
Once we receive the completed form, an adviser will contact you to discuss the cancellation and review the account to determine if it is ready to be closed. Final billing will be assessed just prior to closing the account. Once the cancellation is complete, you will receive an email with the last invoice information and confirmation that the account is closed.
Ready to complete the cancellation? Click on this link to complete the form: Cancellation Request Form