Giving Help Desk
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Knowledge Base
Account Maintenance
How to Edit a Recurring Gift
Donor How To: Changing Account Details
Convenience Fee- New Giving Portal
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ChMS
How To: Map A Donor
How To: Correct an Incorrectly Mapped Donor
What is a ChMS?
Contribution Statement
How to Generate Givers’ Contribution Statements
Control Panel/Admin
How to add a Note, Comment, or Memo
How To: Correct an Incorrectly Mapped Donor
Payment Types – New Giving Portal
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Dashboard
How to Edit a Recurring Gift
How To: Correct an Incorrectly Mapped Donor
Payment Types – New Giving Portal
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Donation Receipt
How to Generate Givers’ Contribution Statements
DESIGN: New Giving Portal
How Text Donors Can Refund a Donation
Donations
How to Generate Givers’ Contribution Statements
How to add a Note, Comment, or Memo
Receiving International Gifts
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Donors
How to Generate Givers’ Contribution Statements
Online Giving Donor “How-To” FAQ’s
Example Online Giving FAQ’s
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Forms
Create a New Form
Forms Overview
Receiving International Gifts
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Funds/Fund Management
How to add a Note, Comment, or Memo
Giving Portal/Giving Page
How to add a Note, Comment, or Memo
Receiving International Gifts
Example Online Giving FAQ’s
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Invoices
Reports: Batch Deposit & Billing (Vantiv)
How To: Settle Your Invoice
Invoices
Kiosk
Kiosk Order Fulfillment Process
Kiosk Restore Instructions for IOS 12.2
Kiosk Giving Guides
Managers/Users
Welcome to MinistryID!
Online Giving Donor “How-To” FAQ’s
Example Online Giving FAQ’s
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MinistryOne
Promotion and Resources
MinistryOne Mobile App
New Giving Portal
Welcome to MinistryID!
A Quick Checklist to Setup Your New Giving Portal
Online Giving Donor “How-To” FAQ’s
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NPO/Ministry
Online Giving Donor “How-To” FAQ’s
Example Online Giving FAQ’s
Organization-Neutral Email Template for New Platform
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Reference
What information does the application require?
New Customer Setup Checklist
Kiosk Restore Instructions
Release Notes
January 2020 Release Roundup
December 2019 Release Roundup
November 2019 Release Roundup
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Reporting
Pay Later
PCI Compliance
What information does the application require?
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Settings
Receiving International Gifts
Add the Giving Portal to Your Website
Payment Types – New Giving Portal
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Text Giving
Online Giving Donor “How-To” FAQ’s
Example Online Giving FAQ’s
Text Card Template: Non-profit/Ministry
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Transactions
Receiving International Gifts
Setting Up A Recurring Gift
Pre-Authorization Charges
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Virtual Terminal
PCI Compliance
Virtual Terminal – Add a Donation